Venue Info

The main box-office is located on the plaza level (4th floor of Heritage Bank Center facing Great American Ballpark). You may access the plaza level by utilizing the steps surrounding Heritage Bank Center and Great American Ballpark or by entering the security entrance (corner of Mehring Way and Old Broadway) on non-event days.

M-F: 11:00am - 3:00pm 
Event Days: 12:00pm - During The Event

Typically, the main box-office is not utilized during our non-peak season. On non-event days you will have to enter Heritage Bank Center via the security entrance at the corner of Mehring Way and Old Broadway. However, the main box-office will still be in use during event days. Call (513)421-4111 for more information.

In most cases, all you have to do is get to downtown Cincinnati to find Heritage Bank Center. From there, you can follow the signs to the coliseum. We're located on the Ohio River right next to Great American Ballpark, The Banks, and Paul Brown Stadium. We're also directly across the river from the Newport Aquarium and Newport on the Levee.

From I-75 South: Take the Second Street exit. Stay in the right lane and follow Second Street until it ends at Pete Rose Way, right in front of Heritage Bank Center.
Option 2: Take the Freeman Avenue exit. Freeman Avenue ends at Mehring Way. Go left on Mehring Way. Heritage Bank Center is on the left, after passing Paul Brown Stadium and Great American Ballpark.

From I-71 South: Follow Gilbert Avenue exit. Turn right at light by bus station onto E Court Street. Turn left onto Reedy Street, the first street on left. Turn left at light onto Eggleston Avenue. Follow Eggleston until it ends at Pete Rose Way, turn right at light. Follow Pete Rose Way and Heritage Bank Center will be on your left.

From I-71/75 North: Take the Second Street exit. Stay in the right lane and follow Second Street until it ends at Pete Rose Way, right in front of Heritage Bank Center.

From I-471 North: Stay in right lane across bridge. Follow North I-75/West US 50 exit. Stay right and exit on 3rd Street. Turn left at first light onto Broadway. Heritage Bank Center is at the corner of Broadway and Pete Rose Way.

East Garage: 443 E Pete Rose Way, Cincinnati, OH 45202
more info | (513) 946-8100
(This is where all pre-paid parking pass holders should go)
Central Riverfront Garage: 149 Broadway Cincinnati, OH 45202
(513) 946-8100

Southbank Shuttle:

Take TANK's Southbank Shuttle to all Heritage Bank Center events. The cost is only $1.00 and the convenient service operates every 15 minutes from hotels and major attractions along the City of Covington and City of Newport Riverfronts. More information is available here.

Metro:

Coming from Cincinnati? Check out all the Metro Routes available here. 

Tank:

Coming from Northern Kentucky? Check out all the Tank Routes available here.

There are Red Bike locations all around Heritage Bank Center! Check out all the locations available here. 

Heritage Bank Center is a short walk from the Cincinnati Cyclones stop on The Connector! Read more here. 

Guests may be ejected for reasons including, but not limited to the following:

• No throwing of ANY objects toward the playing surface or within the stands. Violators will be ejected and prosecuted. Beeramids may only be allowed if they do not interfere with the surrounding fans experience. Beeramids must come down after the second intermission.
• In the event ANY restricted items are revealed during a search, guests will be permitted to return to their vehicle with the item or dispose of it. Heritage Bank Center does not have an area to 'check' guest's personal belongings and will assume no responsibility for them. Heritage Bank Center has the sole right to determine what type of pre-event search or screening will be conducted.
• Public Intoxication
• Use of illegal substances or drugs
• Disruptive behavior
• Use of profane, obscene or abusive language of any type
• Possession of illegal or unauthorized items inside Heritage Bank Center
• Unacceptable or indecent dress
• Throwing of any objects onto the event floor or stage area, or in the seating areas.
• Failure to follow Heritage Bank Center Smoking Policies (See Smoking Section below)
• Verbally abusing, threatening or intimidating other guests or venue employees.
• Participating in a fight
• Entering or attempting to enter any "Off-Limits" areas such as playing surface, stage area, backstage or restroom of the opposite sex.
• Breaking the law
• Any action that, in the opinion of Heritage Bank Center Management, places other guests in danger or reduces their enjoyment of the event.
• Guests that are ejected from the facility may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

• If you encounter any issues during your time at the venue you can call or text 513-421-4111 at any time.

• Backpacks / Bags are prohibited
• Clear Bags may not exceed 12"x12"x6"
• Clutches may not exceed 1"x6"x4"
• Exceptions: Diaper Bags with accompanying child. These bags are subject to full search upon entry

• Alcohol
• Outside food and drink of any kind
• eCigarettes in seated areas
• Glass Containers
• Metal Containers
• Weapons of Any Kind
• Aerosol Spray Cans
• Beachballs
• Backpacks / Large Bags
• Fireworks
• Laser Pointers
• Wrenches / Pliers
• Pets (except service animals)
• Chairs of Any Kind
• Noise makers including but not limited to air horns and whistles
• Political Flags, Banners or Signs

• Cameras (As long as their use does not obstruct view of other fans)
• Blankets
• Seat Cushions
• Sunscreen
• Binoculars
• Rain Jackets/Ponchos
• Team Signs And Flags

Heritage Bank Center is now a Cashless facility and cash will not be accepted. Cashless payment provides faster service, an enhanced customer experience, and a safer environment for patrons and employees.We will be accepting all major credit cards, debit cards, Apple Pay & Google Pay.